How to go through the formalities

Formalities and Required Documents

1. Online service:
   The applicant can log in to the Electronic Service Platform on the Social Security Fund's website using “Macao One Account".
2. Self-service machines:
   The applicant can use his or her smart ID card to apply for a Certificate of Beneficiary’s Contribution through the self-service machine.
3. The applicant can submit the following documents, either in person or through a representative, to a service point of the Social Security Fund.
   1. Fill out the Application for a Certificate of Beneficiary’s Contribution (Form FSS/DC-13(I)) (Sample of form completion); (The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website.)
   2. Present the original copy of the applicant’s Macao SAR Resident ID Card. (If the application is submitted by someone else, a photocopy of the applicant's Macao SAR Resident ID Card can be presented);
4. By post:
   The applicant can mail the above documents to Social Security Fund;

*If the applicant is an incapacitated person, please refer to the procedures for applying on behalf of an incapacitated person.

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Service Locations and Office Hours

1. All service points of the Social Security Fund
   - Social Security Fund, St. Lazarus Parish Field Office
   Address: Rua Eduardo Marques, n.^os 2-6, Macau
   Office hours:
   Monday to Thursday: 09:00 - 13:00 , 14:30 - 17:45
   Friday: 09:00 - 13:00 , 14:30 - 17:30
   - Macao Government Services Centre (Social Security Affairs)
   Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
   Office hours:
   Monday to Friday: 09:00 - 18:00 (No lunch break)
   - Macao Government Services Centre in Islands (Social Security Affairs)
   Address: Rua de Coimbra, n.º 225, 3.° andar, Zona G, Taipa
   Office hours:
   Monday to Friday: 09:00 - 18:00 (No lunch break)
2. Self-Service Machines
   Please click on the link below for the set-up locations and service hours：
   https://www.dsi.gov.mo/eservice/py/muti-kiosk-service.jsp

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Fees

The stamp duty is paid at the time of collecting the certificate. (The stamp duty for the first page of certificate is 15 patacas, and each continuation page is 5 patacas.)
– Payment methods

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Time Required to Process

The certificate will be completed within 3 working days from the next day after the application and the required documents are submitted. (Performance Pledge)

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Remarks/Points to Note

The certificate of contribution will be retained for six months, counting from the first day available for collection. The application will be cancelled if no one comes to collect the certificate before the deadline.

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Check the progress of application and collect the service result

The way(s) to collect the service result: The applicant can collect the certificate of contribution, either in person or through a representative, at the location that he or she has selected on the application form.
Documents to present or submit when collecting the service result:

1. Present the applicant's original Macao SAR Resident ID card;
2. The receipt issued at the time of application.

*If the certificate is collected by someone else, the applicant must fill in the Declaration of Certificate Collection on the back of receipt. To collect the certificate, the representative must bring along the Declaration of Certificate Collection and present his/her original identification document.