1

Certificate of Employer Contributions

Request

Processing will be completed within 3 working days, starting from the next day after the application form and all required documents are submitted.

2

Certificate of Beneficiary Contributions

Request

3

Contributions under the Obligatory System

Employer Registration

Processing will be completed within 2 working days at the latest, starting from the day all required documents are submitted.

Early Employer Registration

Complaint about Employer’s Non-Payment of Contributions

The complainant will be notified of the case status by official letter within 15 working days, starting from the next day after the complaint is submitted.

Electronic Filing Service – Add or Cancel a Master Account Holder

Processing will be completed within 10 working days, starting from the next day after all required documents are submitted.

4

Contributions under the Arbitrary System

Enrolment

The applicant will be notified of the application result by official letter within 14 working days, starting from the next day after all eligibility criteria are met and all required documents are submitted. ¹

In-Service Public Administration Staff under the Retirement and Survivors’ Pension Scheme – Apply for Enrolment in the Arbitrary System

Processing will be completed within 14 working days, starting from the next day after the application form and all required documents are received.

In-Service Public Administration Staff under the Retirement and Survivors’ Pension Scheme – Commence Contributions under the Arbitrary System

Processing will be completed within 5 working days, starting from the next day after the application form and all required documents are received.

In-Service Public Administration Staff under the Retirement and Survivors’ Pension Scheme – Suspend Contributions under the Arbitrary System

5

Payment of Employment Fee for Non-Resident Workers

Payment of Employment Fee for Non-Resident Workers

Online enquiry about the number of non-resident workers subject to the employment fee is available on the Social Security Fund’s website, starting 2 working days before the payment month.

6

Certificate of Social Security Benefits

Request

Processing will be completed within 3 working days, starting from the next day after the application form and all required documents are submitted.

7

Old-Age Pension

Application for Old-Age Pension

The applicant will be notified of the application result within 14 working days, starting from the next day after the applicant meets all eligibility criteria and submits all required documents. ^{1, 2}

Early Old-Age Pension

8

Disability Pension

Application

Date of health assessment by the medical board of the Social Security Fund:

The applicant will be scheduled for a health assessment by the medical board of the Social Security Fund within 40 working days, starting from the next day after the application form and all required documents are submitted. ³

9

Unemployment Allowance

Application

The applicant will be notified of the application result within 14 working days, starting from the next day after the applicant meets all eligibility criteria and submits all required documents. ^{1, 2}

10

Sickness Allowance

Application

11

Birth Allowance

Application

12

Marriage Allowance

Application

13

Funeral Allowance

Application

14

Compensation for Occupational Respiratory Disease

Application

After receiving the occupational disease notification record from the Labour Affairs Bureau, the mediation schedule from the Public Prosecutions Office, and the clinical forensic medicine opinion, a designated representative of the Social Security Fund will participate in the mediation process.  The Social Security Fund will notify the applicant of the outcome by official letter within 30 calendar days, starting from the date it receives the mediation report and the proposed compensation amount from its representative.

15

Training Allowance for the Unemployed

Application

The training participant will be notified of the application result by official letter within 14 working days, starting from the next day after the training entity submits the attendance record of the training participants. ¹

16

Employment Subsidy for Hiring the Unemployed

Application

The applicant will be notified of the application result within 14 working days, starting from the next day after the applicant meets all eligibility criteria and submits all required documents. ¹

17

Subsidy for Hiring Youth Seeking First Employment

Application

18

Statement of Objection Regarding the Non-Mandatory Central Provident Fund 

Being aged 65 or above and residing in the Chinese mainland

The declarant will be notified of the result within 25 working days, starting from the next day after all required documents are submitted. ^4,5

Being hospitalised

The declarant will be notified of the result by official letter within 25 working days, starting from the next day after all required documents are submitted. ⁴

Public service duties, holding positions for serving the Macao SAR, or performing other official duties 

Residing in the Macao SAR for at least 183 days

19

Application for Withdrawal of Funds from the Non-Mandatory Central Provident Fund

Withdrawal by the Heir

The applicant will be notified of the application result by official letter within 14 working days, starting from the next day after all eligibility criteria are met and all required documents are submitted. ¹

20

Joint Provident Fund Scheme

Fund Management Entity to Register Investment Instrument(s) for the First Time

The fund management entity will be notified of the application result by official letter within 14 working days, starting from the next day after all eligibility criteria are met and all required documents are submitted. ⁶

Fund Management Entity to Add Investment Instrument(s)

Fund Management Entity to Change Information

1. In cases where processing cannot be completed on time due to special circumstances, the applicant will be notified within 10 working days, starting from the next day after the application form is submitted.

2. For offline applications, the result will be communicated via mobile text message or official letter.  For online applications, notification will be sent via Macao One Account push notification or an official letter.

3. Please note that cases involving applicant-requested extensions or field inspections are excluded from the specified timeline.

4. In cases where processing cannot be completed on time due to special circumstances, the declarant will be notified within 15 working days, starting from the next day after the application form is submitted.

5. For offline applications, the result will be communicated by official letter.  For online applications, notification will be sent via Macao One Account push notification or by official letter.

6. In cases where processing cannot be completed on time due to special circumstances, the fund management entity will be notified within 5 working days, starting from the next day after the application form is submitted.

Supervision Mechanism

Internal Supervision

In addition to the routine supervision provided by each unit head, we also oversee all our services and review regularly the service quality in order to implement the FSS commitment of serving the public with courtesy.

Public Supervision

Members of the public are welcome to give their opinions or complaints about the services of the Social Security Fund. We promise to respond to the public within 10 working days from the day immediately following the receipt of opinion or complaint. If the case is complicated, we will reply within 45 days in accordance with Article 21(3) of Decree-Law No. 5/98/M of 2^nd February. If no response is given by the deadline, we will explain the reason to the public and inform him or her about the expected response date.