澳門特別行政區政府
Governo da Regiao Administrativa Especial de Macau

Transfer of Funds of the Non-Mandatory Central Provident Fund System

Service Introduction

Service Target and Eligibility Criteria

The individual account owners of the non-mandatory central provident fund system can apply to:

  1. transfer the balance of the government-managed sub-account out to the contribution sub-account or preserved sub-account.
  2. transfer the balance of the contribution sub-account or preserved sub-account to the government-managed sub-account.

Ways of Enquiries

Implementation Department and Unit: Social Security Fund, Division of Management of Accounts of Provident Fund System

Service Location: Detailed address

By phone: (853)2853 2850

By calling our interactive voice response hotline: (853)2823 0230(24-hour)

By fax: (853)2853 2840(24-hour)

By email: at@fss.gov.mo

By visiting our website: http://www.fss.gov.mo

To transfer the funds out of the government-managed sub-account

How to go through the formalities

Formalities and Required Documents

  1. The account owner may log in to the “Macao One Account” mobile app / online platform“Online Services” of the Social Security Fund’s website or self-service machines (see list for details).
  2. If necessary, you may also bring the following documents to the Social Security Fund to complete the formalities in person or through a representative. The form can be obtained at all service points of the Social Security Fund or downloaded from the Social Security Fund’s website.
    (1) Application for Transferring Funds out of the Government-Managed Sub-Account (Form TO); (Form for download CH / PT) (Sample of form completion EN)
    (2) A photocopy of the applicant’s Macao SAR Resident ID Card.

Service Location(s) and Office Hours

Submit the application either in person or through a representative

  1. Social Security Fund, St. Lazarus Parish Field Office
    Address: Rua Eduardo Marques, nos 2 a 6, Macau
    Office hours:
    Monday through Thursday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:45 p.m.
    Friday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:30 p.m.
  2. Macao Government Services Centre (Social Security Affairs)
    Address: Rua Nova da Areia Preta, N.º 52, 1.º andar, Área P, Macau
    Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m. (Without lunch break)
  3. Macao Government Services Centre in Islands (Social Security Affairs)
    Address : Rua de Coimbra, n.º 225, 3.˚ andar, Zona G, Taipa
    Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m. (Without lunch break)
  4. 3 Public Services Centres under Municipal Affairs Bureau:
    Central District Public Services Centre (Complexo da Rotunda de Carlos da Maia)
    Central District Public Services Centre (S. Lourenço Station)
    Island District Public Services Centre (Seac Pai Van Station)
    Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break) [Detailed address]

Fees

Free of charge


Time Required to Process

Depending on the circumstances of the case


Remarks/Points to Note

  1. All the funds recorded in the government-managed sub-account must be transferred out.
  2. The balance in the government-managed sub-account can only be transferred out to a contribution sub-account or preserved sub-account, and only once per year.
  3. As the market price fluctuates, the price at which the fund management entity purchases the fund unit may differ from the price at which the applicant files the application.
  4. If the applicant chooses to transfer the funds out to a joint provident fund scheme, the funds of the contribution scheme can be transferred again only after the employer notifies that the labour relationship has terminated.
  5. If the applicant chooses to transfer the funds out to an individual provident fund scheme, the funds of the contribution scheme can be transferred again only after the applicant notifies the fund management entity to terminate the individual scheme.
  6. To update the address or telephone number, please complete the “Change of Personal Particulars Form”.

Check the progress of application and receive the service result

Check the progress of application:

  1. By visiting a Social Security Fund’s office in person;
  2. By phone: (853) 2853 2850 for enquiries;
  3. By email:at@fss.gov.mo;
  4. By logging in to “My e-Affairs” on the “Macao One Account” mobile application.

The way(s) to receive the service result:

  1. You may choose to receive an official letter or mobile text messages (SMS) (you will be notified by official letter at the same time if your application is not approved)
  2. Applicants using “Macao One Account” will receive a reminder message issued by “Macao One Account”

Documents to present or submit when you receive the service result: None

To transfer the funds to the government-managed sub-account

How to go through the formalities

Formalities and Required Documents

  1. The account owner may log in to the “Macao One Account” mobile apponline platform or “Online Services” of the Social Security Fund’s website.
  2. If necessary, you may also bring the following documents to the Social Security Fund to complete the formalities in person or through a representative. The forms can be obtained at various service points of the Social Security Fund or downloaded from the Social Security Fund’s website.
    (1) Application for Transferring Funds to the Government-Managed Sub-Account (Form TI); (Form for download CH / PT) (Sample of form completion EN)
    (2) A photocopy of the applicant’s Macao SAR Resident ID Card.

Service Location(s) and Office Hours

Submit the application either in person or through a representative

  1. Social Security Fund, St. Lazarus Parish Field Office
    Address: Rua Eduardo Marques, nos 2 a 6, Macau
    Office hours:
    Monday through Thursday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:45 p.m.
    Friday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:30 p.m.
  2. Macao Government Services Centre (Social Security Affairs)
    Address: Rua Nova da Areia Preta, N.º 52, 1.º andar, Área P, Macau
    Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m. (Without lunch break)
  3. Macao Government Services Centre in Islands (Social Security Affairs)
    Address : Rua de Coimbra, n.º 225, 3.˚ andar, Zona G, Taipa
    Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m. (Without lunch break)
  4. 3 Public Services Centres under Municipal Affairs Bureau:
    Central District Public Services Centre (Complexo da Rotunda de Carlos da Maia)
    Central District Public Services Centre (S. Lourenço Station)
    Island District Public Services Centre (Seac Pai Van Station)
    Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break) [Detailed address]

Fees

Free of charge


Time Required to Process

Depending on the circumstances of the case


Remarks/Points to Note

  1. All funds recorded in the sub-account must be transferred, and the funds can only be transferred to the government-managed sub-account once a year.
  2. If it is a joint provident fund scheme, the transfer is only permitted after the employer has notified the fund management entity of the termination of labour relationship and paid all contributions.
  3. If it is an individual provident fund scheme, it will be equivalent to notifying the fund management entity to terminate the contribution scheme.
  4. If the selected contribution sub-account has been converted into a preserved sub-account, the funds in the preserved sub-account will be transferred.
  5. Due to the fluctuation of market prices, the price at which the fund management entity settles the fund unit may differ from the price at which the applicant files the application.
  6. If the address or telephone number is updated, please complete the “Change of Personal Particulars Form”.

Check the progress of application and receive the service result

Check the progress of application:

  1. By visiting a Social Security Fund’s office in person;
  2. By phone: (853) 2853 2850 for enquiries;
  3. By email:at@fss.gov.mo;
  4. By logging in to “My e-Affairs” on the “Macao One Account” mobile application.

The way(s) to receive the service result:

  1. You may choose to receive an official letter or mobile text messages (SMS) (you will be notified by official letter at the same time if your application is not approved)
  2. Applicants using “Macao One Account” will receive a reminder message issued by “Macao One Account”

Documents to present or submit when you receive the service result: None