Frequently asked questions

• If the beneficiary is unable to provide proof of life in person, he/she can log in to the "Macao One Account" mobile app to provide proof of life through facial recognition.  If the beneficiary's spouse/parent/child has  a "Macao One Account", he/she can log in to his/her account to assist the beneficiary in providing proof of life; or
• The beneficiary may ask someone to submit the proof of life documents for him/her.  For the types and contents of acceptable proof of life documents, please refer to the "Proof of Life" web page on the Social Security Fund’s website; or
• If the beneficiary does not have a representative in Macao, he/she can submit the proof of life documents to the Social Security Fund “by mail” (Address: Macao P.O. Box No. 3094) .  For the types and contents of acceptable proof of life documents, please refer to the "Proof of Life" web page on the Social Security Fund’s website; or
• If the beneficiary is currently residing in Guangdong Province, he/she may also bring his/her valid Macao SAR Resident ID Card to a social insurance agency of any level in Guangdong Province to go through the formalities of verifying the proof of life for people from Guangdong and Macao. After completing the procedures, the local handling agency will transmit  the proof of life data back to the Macao Social Security Fund.

If the proof of life is not provided by the end of March of that year, the pension payment will be suspended from April.  After providing proof of life afterward, the pension payment to which the beneficiary is entitled can be resumed.  Beneficiaries are advised to provide proof of life using the “Macao One Account”  mobile app or self-service machine as much as possible.

To provide proof of life, whether a beneficiary is in Macao or outside, he/she only needs to log in to the "Macao One Account" mobile app,  and select the “Proof of Life” service.  Please refer to the "Macao One Account" mobile app for detailed procedures.

• If a beneficiary has not yet opened  a "Macao One Account", he/she can do so online immediately. 
• If a beneficiary’s spouse or immediate family member (parents/children) has a "Macao One Account", he/she can assist the beneficiary in providing proof of life with his/her account.  The account holder only needs to log in to the mobile app and select the "Provide with the assistance of the beneficiary's spouse/father/mother/son/daughter” option from the Ways to Provide Proof of Life  and enter the ID card information of the beneficiary who needs to provide proof of life , to assist the beneficiary in providing proof of life through facial recognition.
• For details on how to open a  “Macao One Account” /if you forgot your  username/password, please refer to https://www.gov.mo/pt/servicos/ps-1047/ps-1047a/.

If a beneficiary provides proof of life using a self-service machine, and he/she has tried the fingerprints of both left and right hands but is still unsuccessful, the screen will automatically switch to the facial recognition system.  The beneficiary can then follow the instructions on the screen to provide proof of life through facial recognition.  Suppose the beneficiary is unable to do it successfully.  In that case, he/she may seek assistance from the staff there, or visit a service point of the Social Security Fund to provide proof of life in person if he/she is still unable to provide it in the end.

• A beneficiary who provides proof of life using a self-service machine will get a receipt from the machine, showing the information and results of the process. 
• If proof of life is provided using the "Macao One Account" mobile app, a screenshot can be saved as a submission record.  Alternatively, the beneficiary can choose to immediately receive a message that the proof of life has been provided.  Besides, the beneficiary and his/her family member (spouse, parents, and children) can also log in to the “Macao One Account” mobile app afterward and use the “Enquiry” function to check at any time the status of the beneficiary’s proof of life.
• If proof of life is provided by submitting documents, the beneficiary  can check the result by logging in to the Social Security Fund’s web page using  the "Macao One Account", on or after the last working day of the next month after submitting all the required documents.

According to the law, a beneficiary is entitled to receive old-age/disability pension until the month of death.  Therefore, a beneficiary who dies in January can still receive the old-age/disability pension of January and the additional payment.  Since old-age/disability pension is paid quarterly, the payments for January to March would have already been paid in mid-January. If a  beneficiary dies in January, his/her family member should immediately notify the Social Security Fund with the beneficiary's death certificate and return the improperly received benefits  (the payments for February and March).

The beneficiary may log in to the Social Security Fund's E-service Platform (https://www.fss.gov.mo/en/eservice) using the "Macao One Account", or complete the "Change of Personal Particulars Form" to register the phone number for receiving mobile text messages (SMS).