How to go through the formalities

Time Limit for Application

The account owner can make withdrawal, only once a year, of all or part of the money in his or her individual account.

Formalities and Required Documents

1. The fund withdrawal can be applied by logging in to the “Macao One Account” mobile app / online platform;
2. To apply through self-service machines:
   For account owners who reach 65 years of age and are receiving old-age pension or disability pension from the Social Security Fund, or subsidy for senior citizens or special disability subsidy from the Social Welfare Bureau, they can also use the self-service machines to apply for the withdrawal of funds if they are unable to submit the application in person or through a representative.
3. If necessary, account owners may submit the following documents in person or through a representative. The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website.
   1. Application for Withdrawal of Funds L1 (Form for Download CH/PT); (Sample of form completion EN)
   2. A photocopy of the account owner’s Macao SAR Resident ID Card (Beneficiaries currently receiving old-age or disability pension from the Social Security Fund (abbreviated to FSS in Macao) are exempt from submitting this, but required to produce their valid Macao SAR Resident ID Card (original or photocopy) for identity verification);
   3. A photocopy of the account owner’s bank account in patacas (If the account owner has applied to deposit the money in the bank account that he/she receives old-age or disability pension from the FSS, or the subsidy for senior citizens or special disability subsidy from the SWB, he/she is exempt from submitting a photocopy of his/her bank account);
   4. If the withdrawal of funds involves the balance of the contribution sub-account or preserved sub-account, the account owner must submit Form L1 – Attached table (Form for Download CH/PT) at the same time; (Sample of form completion EN)
   5. If the account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Account Owner.

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Service Location(s) and Office Hours

The account owner can submit the application either in person or through a representative

1. Social Security Fund, St. Lazarus Parish Field Office
   Address: Rua Eduardo Marques, n^os 2 a 6, Macau
   Office hours:
   Monday through Thursday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:45 p.m.
   Friday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:30 p.m.
2. Macao Government Services Centre (Social Security Affairs)
   Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
3. Macao Government Services Centre in Islands (Social Security Affairs)
   Address : Rua de Coimbra, n.º 225, 3.º andar, Zona G, Taipa
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
4. Public Services Centres under the Municipal Affairs Bureau [Detailed address]

Set-Up Locations of Self-Service Machines

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Fees

Free of charge

---

Time Required to Process

Depending on the circumstances of the case

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Remarks/Points to Note

1. Account holders who have attained 65 years of age and who are currently receiving old-age or disability pension from the Social Security Fund can apply for Registration for Automatic Withdrawal of Funds.
2. The self-service machine’s default payment method is deposit into the bank account that the account owner is currently using to receive old-age pension, disability pension, subsidy for senior citizens or special disability subsidy.
3. Banks that accept fund transfer from the FSS:

Bank of China	China Construction Bank	Luso International Banking
Industrial and Commercial Bank of China	China Guangfa Bank	Delta Asia Bank
Banco Comercial de Macau	Banco Well Link	The HongKong & Shanghai Bank
Tai Fung Bank	OCBC
Banco Nacional Ultramarino	The Macau Chinese Bank

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Check the progress of application and receive the service result

Check the progress of application:

1. Can visit a service point or call (853) 2853 2850 for enquiries.
2. You may log in to “My affair” in the “Macao One Account” mobile app.

The way(s) to receive the service result:

1. Can choose to receive notification by mail or by mobile text message (SMS).  (If the application is not granted, it will be notified by mail at the same time.)
2. If you use the “Macao One Account” to file the objection statement, you will receive a reminder message from the “Macao One Account”.

Documents to present or submit when you receive the service result: None

How to go through the formalities

Time Limit for Application

The account owner can make withdrawals, only once a year, of all or part of the money in his/her individual account.

Formalities and Required Documents

Account owners may submit the following documents in person or through a representative. The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website.

1. Application for Withdrawal of Funds L1 (Form for Download CH/PT); (Sample of form completion EN)
2. A Photocopy of the account owner’s Macao SAR Resident ID Card;
3. The patient’s proof of illness issued by a locally-accredited medical unit (the document must indicate the patient’s illness during the 12 months prior to the date of application, including the name of illness, the severity of illness, the period of treatment and the patient’s condition.  If the patient has the following illness, the proof of illness must indicate the relevant information at the same time.)
   1. Malignant tumor: the proof of illness must indicate whether the patient has received anti-cancer treatment during the 12 months prior to the date of application, or that the patient is expected to receive one later, or whether the illness has metastasized or spread to other sites, or whether the illness is an advanced tumour.
   2. Stroke: The proof of illness must indicate the date of the patient’s last stroke, and whether the patient is permanently incapacitated due to a stroke.
4. The patient’s proof of huge medical expenses due to serious injury or illness:
   1. Declaration Form C/11(Form for Download CH/PT) (To be completed and signed by the patient.  If the applicant is a relative of the patient, he/she must sign on the declaration form at the same time.) (Sample of form completion EN)
   2. Documents, e.g. receipts or quotations, that can prove the medical expenses paid during the 12 months prior to the date of application, or the estimated medical expenses.
5. A Photocopy of the account owner’s bank account in patacas;
6. If the withdrawal of funds involves the balance of the contribution sub-account or preserved sub-account, the account owner must submit Form L1 – Attached table (Form for Download CH/PT) at the same time; (Sample of form completion EN)
7. If the account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Account Owner.

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Service Location(s) and Office Hours

The account owner can submit the application either in person or through a representative

1. Social Security Fund, St. Lazarus Parish Field Office
   Address: Rua Eduardo Marques, n^os 2 a 6, Macau
   Office hours:
   Monday through Thursday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:45 p.m.
   Friday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:30 p.m.
2. Macao Government Services Centre (Social Security Affairs)
   Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
3. Macao Government Services Centre in Islands (Social Security Affairs)
   Address : Rua de Coimbra, n.º 225, 3.º andar, Zona G, Taipa
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
4. Public Services Centres under the Municipal Affairs Bureau [Detailed address]

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Fees

Free of charge

---

Time Required to Process

Depending on the circumstances of the case

---

Remarks/Points to Note

Banks that accept fund transfer from the FSS:

Bank of China	China Construction Bank	Luso International Banking
Industrial and Commercial Bank of China	China Guangfa Bank	Delta Asia Bank
Banco Comercial de Macau	Banco Well Link	The HongKong & Shanghai Bank
Tai Fung Bank	OCBC
Banco Nacional Ultramarino	The Macau Chinese Bank

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Check the progress of application and receive the service result

Check the progress of application: Can visit a service point or call (853) 2853 2850 for enquiries.

The way(s) to receive the service result: Can choose to receive notification by mail or by mobile text message (SMS).  (If the application is not granted, it will be notified by mail at the same time.)

Documents to present or submit when you receive the service result: None

How to go through the formalities

Time Limit for Application

The account owner may use this reason to withdraw all or part of the funds from his/her individual account once. Once the application has been approved, the account owner cannot withdraw funds for the same reason again.

Formalities and Required Documents

1. The fund withdrawal can be applied by logging in to the “Macao One Account” mobile app / online platform;
2. If necessary, account owners may submit the following documents in person or through a representative. The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website.
   1. Application for Withdrawal of Funds L1 (Form for Download CH/PT); (Sample of form completion EN)
   2. Photocopy of the account owner’s Macao SAR Resident ID Card;
   3. Photocopy of the account owner’s bank account in patacas;
   4. Fill in Declaration Form (C/10) (Form for Download CH/PT) (Sample of form completion EN). If you were employed but already terminated employment in the calendar quarter preceding the filing of application, you must also submit the proof of termination of employment and state the end date of labour relationship, with signature of the person in charge and affixed with company chop;
   5. If the withdrawal of funds involves the balance of the contribution sub-account or preserved sub-account, the account owner must submit Form L1 – Attached table (Form for Download CH/PT) at the same time; (Sample of form completion EN)
   6. If the account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Account Owner.

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Service Location(s) and Office Hours

The account owner can submit the application either in person or through a representative

1. Social Security Fund, St. Lazarus Parish Field Office
   Address: Rua Eduardo Marques, n^os 2 a 6, Macau
   Office hours:
   Monday through Thursday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:45 p.m.
   Friday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:30 p.m.
2. Macao Government Services Centre (Social Security Affairs)
   Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
3. Macao Government Services Centre in Islands (Social Security Affairs)
   Address : Rua de Coimbra, n.º 225, 3.º andar, Zona G, Taipa
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
4. Public Services Centres under the Municipal Affairs Bureau [Detailed address]

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Fees

Free of charge

---

Time Required to Process

Depending on the circumstances of the case

---

Remarks/Points to Note

Banks that accept fund transfer from the FSS:

Bank of China	China Construction Bank	Luso International Banking
Industrial and Commercial Bank of China	China Guangfa Bank	Delta Asia Bank
Banco Comercial de Macau	Banco Well Link	The HongKong & Shanghai Bank
Tai Fung Bank	OCBC
Banco Nacional Ultramarino	The Macau Chinese Bank

---

Check the progress of application and receive the service result

Check the progress of applications:

1. Can visit a service point or call (853) 2853 2850 for enquiries.
2. You may log in to “My affair” in the “Macao One Account” mobile app.

The way(s) to receive the service result:

1. Can choose to receive notification by mail or by mobile text message (SMS). (If the application is not granted, it will be notified by mail at the same time.)
2. If you use the “Macao One Account” to file the objection statement, you will receive a reminder message from the “Macao One Account”.

Documents to present or submit when you receive the service result: None

How to go through the formalities

Time Limit for Application

The account owner can make withdrawals, only once a year, of all or part of the money in his/her individual account.

Formalities and Required Documents

Account owners may submit the following documents in person or through a representative. The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website.

1. Application for Withdrawal of Funds L1 (Form for Download CH/PT); (Sample of form completion EN)
2. A Photocopy of the account owner’s Macao SAR Resident ID Card;
3. A detailed written statement by the account owner and all relevant supporting documentation;
4. A Photocopy of the account owner’s bank account in patacas;
5. If the withdrawal of funds involves the balance of the contribution sub-account or preserved sub-account, the account owner must submit Form L1 – Attached table (Form for Download CH/PT) at the same time; (Sample of form completion EN)
6. If the account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Account Owner.

---

Service Location(s) and Office Hours

The account owner can submit the application either in person or through a representative

1. Social Security Fund, St. Lazarus Parish Field Office
   Address: Rua Eduardo Marques, n^os 2 a 6, Macau
   Office hours:
   Monday through Thursday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:45 p.m.
   Friday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:30 p.m.
2. Macao Government Services Centre (Social Security Affairs)
   Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
3. Macao Government Services Centre in Islands (Social Security Affairs)
   Address : Rua de Coimbra, n.º 225, 3.º andar, Zona G, Taipa
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
4. Public Services Centres under the Municipal Affairs Bureau [Detailed address]

---

Fees

Free of charge

---

Time Required to Process

Depending on the circumstances of the case

---

Remarks/Points to Note

Banks that accept fund transfer from the FSS:

Bank of China	China Construction Bank	Luso International Banking
Industrial and Commercial Bank of China	China Guangfa Bank	Delta Asia Bank
Banco Comercial de Macau	Banco Well Link	The HongKong & Shanghai Bank
Tai Fung Bank	OCBC
Banco Nacional Ultramarino	The Macau Chinese Bank

---

Check the progress of application and receive the service result

Check the progress of application: Can visit a service point or call (853) 2853 2850 for enquiries.

The way(s) to receive the service result: Can choose to receive notification by mail or by mobile text message (SMS).  (If the application is not granted, it will be notified by mail at the same time.)

Documents to present or submit when you receive the service result: None

How to go through the formalities

Time Limit for Application

The account owner can make withdrawals, only once a year, of all or part of the money in his/her individual account. The maximum withdrawal amount is the sum of the incentive basic funds and the special allocation from budget surplus payable to the account owner.

Formalities and Required Documents

Account owners may submit the following documents in person or through a representative. The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website.

1. Application for Withdrawal of Funds L1 (Form for Download CH/PT); (Sample of form completion EN)
2. A Photocopy of the account owner’s Macao SAR Resident ID Card;
3. A Photocopy of the patient’s ID card;
4. The patient’s proof of illness issued by a locally-accredited medical unit (the document must indicate the patient’s illness during the 12 months prior to the date of application, including the name of illness, the severity of illness, the period of treatment and the patient’s condition.  If the patient has the following illness, the proof of illness must indicate the relevant information at the same time.)
   1. Malignant tumor: the proof of illness must indicate whether the patient has received anti-cancer treatment during the 12 months prior to the date of application, or that the patient is expected to receive one later, or whether the illness has metastasized or spread to other sites, or whether the illness is an advanced tumour.
   2. Stroke: The proof of illness must indicate the date of the patient’s last stroke, and whether the patient is permanently incapacitated due to a stroke.
5. The patient’s proof of huge medical expenses due to serious injury or illness:
   1. Declaration Form C/11(Form for Download CH/PT) (To be completed and signed by the patient.  If the applicant is a relative of the patient, he/she must sign on the declaration form at the same time.) (Sample of form completion EN)
   2. Documents, e.g. receipts or quotations, that can prove the medical expenses paid during the 12 months prior to the date of application, or the estimated medical expenses.
6. A valid proof of the patient’s relationship to the account owner;
7. A Photocopy of the account owner’s bank account in patacas;
8. If the withdrawal of funds involves the balance of the contribution sub-account or preserved sub-account, the account owner must submit Form L1 – Attached table (Form for Download CH/PT) at the same time; (Sample of form completion EN)
9. If the account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Account Owner.

---

Service Location(s) and Office Hours

The account owner can submit the application either in person or through a representative

1. Social Security Fund, St. Lazarus Parish Field Office
   Address: Rua Eduardo Marques, n^os 2 a 6, Macau
   Office hours:
   Monday through Thursday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:45 p.m.
   Friday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:30 p.m.
2. Macao Government Services Centre (Social Security Affairs)
   Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
3. Macao Government Services Centre in Islands (Social Security Affairs)
   Address : Rua de Coimbra, n.º 225, 3.º andar, Zona G, Taipa
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
4. Public Services Centres under the Municipal Affairs Bureau [Detailed address]

---

Fees

Free of charge

---

Time Required to Process

Depending on the circumstances of the case

---

Remarks/Points to Note

Banks that accept fund transfer from the FSS:

Bank of China	China Construction Bank	Luso International Banking
Industrial and Commercial Bank of China	China Guangfa Bank	Delta Asia Bank
Banco Comercial de Macau	Banco Well Link	The HongKong & Shanghai Bank
Tai Fung Bank	OCBC
Banco Nacional Ultramarino	The Macau Chinese Bank

---

Check the progress of application and receive the service result

Check the progress of application: Can visit a service point or call (853) 2853 2850 for enquiries.

The way(s) to receive the service result: Can choose to receive notification by mail or by mobile text message (SMS).  (If the application is not granted, it will be notified by mail at the same time.)

Documents to present or submit when you receive the service result: None

How to go through the formalities

Time Limit for Application

The account owner can make withdrawal, only once a year, of all or part of the money in his or her individual account. The maximum withdrawal amount is the sum of the incentive basic funds and the special allocation from budget surplus payable to the account owner.

Formalities and Required Documents

Account owners may submit the following documents in person or through a representative. The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website.

1. Application for Withdrawal of Funds L1 (Form for Download CH/PT); (Sample of form completion EN)
2. Required to produce the account owner’s valid Macao SAR Resident ID Card (original or photocopy) for identity verification;
3. If the withdrawal of funds involves the balance of the contribution sub-account or preserved sub-account, the account owner must submit Form L1 – Attached table (Form for Download CH/PT) at the same time; (Sample of form completion EN)
4. If the account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Account Owner.

To apply through self-service machines:

For account owners under age 65, who have been receiving disability pension from the Social Security Fund for more than one year, they can also use the self-service machines to apply for the withdrawal of funds if they are unable to submit the application in person or through a representative.

---

Service Location(s) and Office Hours

The account owner can submit the application either in person or through a representative

1. Social Security Fund, St. Lazarus Parish Field Office
   Address: Rua Eduardo Marques, n^os 2 a 6, Macau
   Office hours:
   Monday through Thursday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:45 p.m.
   Friday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:30 p.m.
2. Macao Government Services Centre (Social Security Affairs)
   Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
3. Macao Government Services Centre in Islands (Social Security Affairs)
   Address : Rua de Coimbra, n.º 225, 3.º andar, Zona G, Taipa
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
4. Public Services Centres under the Municipal Affairs Bureau [Detailed address]

Set-Up Locations of Self-Service Machines

---

Fees

Free of charge

---

Time Required to Process

Depending on the circumstances of the case

---

Remarks/Points to Note

Banks that accept fund transfer from the FSS:

Bank of China	China Construction Bank	Luso International Banking
Industrial and Commercial Bank of China	China Guangfa Bank	Delta Asia Bank
Banco Comercial de Macau	Banco Well Link	The HongKong & Shanghai Bank
Tai Fung Bank	OCBC
Banco Nacional Ultramarino	The Macau Chinese Bank

---

Check the progress of application and receive the service result

Check the progress of applications: Can visit a service point or call (853) 2853 2850 for enquiries.

The way(s) to receive the service result: Can choose to receive notification by mail or by mobile text message (SMS).  (If the application is not granted, it will be notified by mail at the same time.)

Documents to present or submit when you receive the service result: None

How to go through the formalities

Time Limit for Application

The account owner can make withdrawal, only once a year, of all or part of the money in his or her individual account. The maximum withdrawal amount is the sum of the incentive basic funds and the special allocation from budget surplus payable to the account owner.

Formalities and Required Documents

Account owners may submit the following documents in person or through a representative. The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website.

1. Application for Withdrawal of Funds L1 (Form for Download CH/PT); (Sample of form completion EN)
2. A Photocopy of the account owner’s Macao SAR Resident ID Card;
3. If the withdrawal of funds involves the balance of the contribution sub-account or preserved sub-account, the account owner must submit Form L1 – Attached table (Form for Download CH/PT) at the same time; (Sample of form completion EN)
4. If the account owner is incapacitated, please read the Formalities of Making Withdrawal on Behalf of an Incapacitated Account Owner.

To apply through self-service machines:

For account owners under age 65, who are currently receiving special disability subsidy from the Social Welfare Bureau，they can also use the self-service machines to apply for the withdrawal of funds if they are unable to submit the application in person or through a representative.

---

Service Location(s) and Office Hours

The account owner can submit the application either in person or through a representative

1. Social Security Fund, St. Lazarus Parish Field Office
   Address: Rua Eduardo Marques, n^os 2 a 6, Macau
   Office hours:
   Monday through Thursday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:45 p.m.
   Friday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:30 p.m.
2. Macao Government Services Centre (Social Security Affairs)
   Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
3. Macao Government Services Centre in Islands (Social Security Affairs)
   Address : Rua de Coimbra, n.º 225, 3.º andar, Zona G, Taipa
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
4. Public Services Centres under the Municipal Affairs Bureau [Detailed address]

Set-Up Locations of Self-Service Machines

---

Fees

Free of charge

---

Time Required to Process

Depending on the circumstances of the case

---

Remarks/Points to Note

Banks that accept fund transfer from the FSS:

Bank of China	China Construction Bank	Luso International Banking
Industrial and Commercial Bank of China	China Guangfa Bank	Delta Asia Bank
Banco Comercial de Macau	Banco Well Link	The HongKong & Shanghai Bank
Tai Fung Bank	OCBC
Banco Nacional Ultramarino	The Macau Chinese Bank

---

Check the progress of application and receive the service result

Check the progress of application: Can visit a service point or call (853) 2853 2850 for enquiries.

The way(s) to receive the service result: Can choose to receive notification by mail or by mobile text message (SMS).  (If the application is not granted, it will be notified by mail at the same time.)

Documents to present or submit when you receive the service result: None

How to go through the formalities

Time Limit for Application

If an account owner dies, the balance in his/her individual account and any payment that he/she is entitled to receive under the law will be included in his/her estate. The administrator of the account owner’s waiting-to-be-divided property or his/her legitimate heir(s) can apply to make withdrawals of the remaining balance in his/her individual account.

Formalities and Required Documents

Applicants may submit the following documents in person or through a representative. The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website.

1. Application for Withdrawal of Funds (Withdrawal by the Heir) L2 (Form for Download CH/PT); (Sample of form completion EN)
2. Photocopy(ies) of the identification document(s) of the legitimate heir(s);
3. Photocopy of the notarial deed or judicial proof that shows the determination of heirship (required to produce the original for verification).  If it is indicated in the notarial deed that there is a notarial will, the applicant will be required to submit a photocopy of the notarial will as well (required to produce the original for verification);
4. Photocopy of the death certificate of the deceased account owner;
5. Photocopy of the applicant’s bank account in patacas;
6. If the deceased account owner has more than one legitimate heir, the applicant can submit the Power of Attorney for making Withdrawals by the Heir (Form H/1) (Form for download CH / PT) (Sample of form completion EN), authorizing one or more than one heir to apply for making withdrawals and receiving the money on their behalf. If the application is filed by the administrator of the waiting-to-be-divided property, it is not required to submit the Power of Attorney.

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Service Location(s) and Office Hours

1. Social Security Fund, St. Lazarus Parish Field Office
   Address: Rua Eduardo Marques, n^os 2 a 6, Macau
   Office hours:
   Monday through Thursday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:45 p.m.
   Friday: 9:00 a.m. – 1:00 p.m. and 2:30 p.m. – 5:30 p.m.
2. Macao Government Services Centre (Social Security Affairs)
   Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
3. Macao Government Services Centre in Islands (Social Security Affairs)
   Address : Rua de Coimbra, n.º 225, 3.º andar, Zona G, Taipa
   Office hours: Monday through Friday: 9:00 a.m. – 6:00 p.m.  (Without lunch break)
4. Public Services Centres under the Municipal Affairs Bureau [Detailed address]

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Fees

Free of charge

---

Time Required to Process

The approval process of the application will be completed and the applicant will be notified of the result by mail within 14 working days after the applicant meets all eligibility criteria and submits all required documents (exclusive of the day of submission).  (Performance Pledge)

For special cases where the approval process cannot be completed on time, the applicant will be notified within 10 working days after the submission of application (exclusive of the day of submission)

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Remarks/Points to Note

1. The individual account of the deceased account owner will be cancelled after the account is settled.
2. Banks that accept fund transfer from the FSS:

Bank of China	China Construction Bank	Luso International Banking
Industrial and Commercial Bank of China	China Guangfa Bank	Delta Asia Bank
Banco Comercial de Macau	Banco Well Link	The HongKong & Shanghai Bank
Tai Fung Bank	OCBC
Banco Nacional Ultramarino	The Macau Chinese Bank

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Check the progress of application and receive the service result

Check the progress of application: Can visit a service point or call (853) 2853 2850 for enquiries.

The way(s) to receive the service result: By mail

Documents to present or submit when you receive the service result: None