- Fill out the Application for a Certificate of Benefit Payments ; (The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website).
- Present the original or photocopy of the applicant’s Macao SAR Resident ID Card;
- If the applicant authorises someone to submit the application on his/her behalf, the person submitting the application must present the original or photocopy of his/her identification document and a photocopy of the applicant’s Macao SAR Resident ID Card.
- Present the original or photocopy of the applicant’s Macao SAR Resident ID Card;
- The receipt issued at the time of application;
- If the applicant authorises someone to collect the certificate, the representative must present the original or photocopy of his/her identification document and a photocopy of the applicant’s Macao SAR Resident ID Card. The back page of the receipt must have the applicant’s signature that matches the one on the identification document.
Service Introduction
Service Targets and Eligibility to Apply
Beneficiaries who have received benefit payments of the Social Security System.
Enquiry Channels
Implementation Department and Unit: Social Security Fund
Service Location: Detailed address
Enquiry phone number: (853) 2853 2850
24-hour interactive voice response hotline: (853) 2823 8238
Fax: (853) 2853 2840
Email: at@fss.gov.mo
Website: http://www.fss.gov.mo
Online enquiry about the beneficiary’s benefit record: https://www.fss.gov.mo/en/eservice
Check the beneficiary’s benefit record by logging in the “Macao One Account” : https://eservice2.fss.gov.mo/web
Application for a Certificate of Benefit Payments
Formalities and Required Documents
The applicant can apply, either in person or through a representative:
Service Location(s) and Office Hours
Apply in person
1.Social Security Fund, St. Lazarus Parish Field Office
Address: Rua Eduardo Marques no. 2-6, Macau
Office hours:
Monday to Thursday: 9:00 – 13:00, 14:30 – 17:45
Friday: 9:00 – 13:00, 14:30 – 17:30
2. Macao Government Services Centre (Social Security Affairs)
Address: Rua Nova da Areia Preta, No. 52, 1.º andar, Área P, Macau
Office hours:
Monday to Friday: 09:00 to 18:00 p.m. (No lunch break)
3.Macao Government Services Centre in Islands (Social Security Affairs)
Address: Rua de Coimbra, No. 225, 3.° andar, Zona G, Taipa
Office hours:
Monday to Friday: 09:00 to 18:00 (No lunch break)
Fees
The stamp duty is paid at the time of collecting the certificate. (The stamp duty for the first page of certificate is 15 patacas, and each continuation page is 5 patacas.)
Time Required to Process
The approval process of the application will be completed within three working days after the submission of application together with the required documents (exclusive of the day of submission).
Remarks/Points to Note
The certificate of benefit payments will be retained for six months, counting from the first day available for collection. The application will be cancelled if no one comes to collect the certificate within the time limit.
Check the progress of application and collect the service result
The way(s) to collect the service result: The applicant can collect the certificate of benefit payments, either in person or through a representative, at the location that he or she has selected on the application form.
Collect the service result: