How to go through the formalities

Time Limit for Application

Under the non-mandatory central provident fund system, in the event of an individual account owner’s death, the remaining balance in their individual account, along with any legally entitled receivable funds, will be included in their estate.  The estate administrator of the account owner’s undivided property or the legal heir(s) (hereinafter referred to as “the applicant”) can apply to withdraw the remaining funds from the account owner’s individual account.

Formalities and Required Documents

Applicants may submit the following documents in person or through a representative. The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website.

1. Application for Withdrawal of Funds (Withdrawal by the Heir) L2 (Form for Download CH/PT); (Sample of form completion EN)
2. Photocopy(ies) of the identification document(s) of the legitimate heir(s);
3. Photocopy of the notarial deed or judicial proof that shows the determination of heirship (required to produce the original for verification).  If it is indicated in the notarial deed that there is a notarial will, the applicant will be required to submit a photocopy of the notarial will as well (required to produce the original for verification);
4. Photocopy of the death certificate of the deceased account owner;
5. Photocopy of the applicant’s bank account in patacas;
6. If the deceased account owner has more than one legitimate heir, the applicant can submit the Power of Attorney for making Withdrawals by the Heir (Form H/1) (Form for download CH / PT) (Sample of form completion EN), authorizing one or more than one heir to apply for making withdrawals and receiving the money on their behalf. If the application is filed by the administrator of the waiting-to-be-divided property, it is not required to submit the Power of Attorney.

Service Points and Office Hours

1. Social Security Fund, St. Lazarus Parish Field Office
   Address: Rua Eduardo Marques, n.ᵒˢ 2 a 6, Macau
   Office Hours:
   Monday to Thursday: 09:00-13:00, 14:30-17:45
   Friday: 09:00-13:00, 14:30-17:30
2. Macao Government Services Centre (Social Security Affairs)
   Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
   Office Hours: Monday to Friday: 09:00-18:00 (No lunch break)
3. Macao Government Services Centre in Islands (Social Security Affairs)
   Address: Rua de Coimbra, n.º 225, 3.º andar, Zona G ,Taipa
   Office Hours: Monday to Friday: 09:00-18:00 (No lunch break)
4. Public Services Centres under the Municipal Affairs Bureau
   • Central District Public Services Centre (Complexo da Rotunda de Carlos da Maia)
     Address: Rotunda de Carlos da Maia, n.ᵒˢ 5 e 7, Complexo da Rotunda de Carlos da Maia, 3.º andar, , Macau
     Office Hours: Monday to Friday: 09:00-18:00 (No lunch break)
   • Islands District Public Services Centre (Seac Pai Van Station)
     Address: Avenida de Vale das Borboletas, Complexo Comunitário de Seac Pai Van, 6.º andar, Coloane
     Office Hours: Monday to Friday: 09:00-13:00, 14:30-17:00

Fees

Free of charge

Time Required to Process

The vetting outcome will be communicated to the applicant via an official letter, within 14 working days from the next day after the applicant meets all eligibility requirements and submits all the required documents. (Performance Pledge)

NOTE: In some special cases where the vetting process cannot be completed on time, the applicant will be notified within 10 working days from the next day after submitting the application.

Remarks/Points to Note

1. The individual account of the deceased account owner will be cancelled after the account is settled.
2. Banks that accept fund transfer from the FSS:

Check the progress of application and receive the service result

Check the progress of application: Can visit a service point or call (853) 2853 2850 for enquiries.

The way(s) to receive the service result: By mail