- For account owner who attended higher level courses recognized by local competent authority;
- For account owner who was hospitalized;
- For account owner who reached age 65 and habitually resided in mainland China;
- For account owner under age 65 but habitually resided in mainland China on health grounds, particularly for the need for non-hospital nursing, palliative therapy, rehabilitative services or family care;
- For account owner who worked outside the Macao SAR for an employer registered with the Social Security Fund;
- For account owner who worked outside the Macao SAR in order to bear the main living expenses of his or her spouse, any degree of lineal consanguinity or affinity who resided in the Macao SAR;
- For account owner who performed official duties, performed duties for the Macao SAR or discharged other official duties;
- For account owner who had humanitarian or other properly explained reasons.
- Objection Statement (RP) (Form for Download CH/PT); (Sample of form completion EN)
- Photocopy of the account owner’s Macao SAR Resident ID Card;
- Fill out Declaration Form (C/5) (Form for Download CH/PT) (Sample of form completion EN), giving details about the medical condition of the patient, the medical treatment that he/she received in mainland China and who was taking care of him/her at that time;
- Medical proof of the patient’s illness issued by hospital in mainland China for the year 2023, stating what kind of medical treatment the account owner needed. The medical proof must indicate the patient’s full name, the name of disease, the period of illness (DD/MM/YY) and the severity of illness (required to specify whether the illness impairs the physical mobility of the patient or creates a need for the patient to be taken care of by family); (Proof of Illness Template)
- A photocopy of the proof of residence issued by the civil affairs department, resident committee, village committee, or residential care facility in mainland China (the original must be presented for verification) must be on the agency’s letterhead paper (the contents include the issuing agency’s full name, address, and phone number, the account owner’s full name and ID card number, the period of residence and address in mainland China, and the document must also have the seal of the institution and the date of issue) (Proof of Residence Template). If the account owner is unable to provide proof of residence, two Macao SAR residents age 18 or above must be provided as witnesses (witnesses must sign and testify), and photocopies of their Macao SAR Resident ID Cards must be submitted.
- Social Security Fund, St. Lazarus Parish Field Office
Address: Rua Eduardo Marques, nos 2 a 6, Macau
Office hours:
Monday to Thursday: 09:00 – 13:00 , 14:30 – 17:45
Friday: 09:00 – 13:00 , 14:30 – 17:30 - Macao Government Services Centre (Social Security Affairs)
Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
Office hours: Monday to Friday: 09:00 – 18:00 (No lunch break) - Macao Government Services Centre in Islands (Social Security Affairs)
Address : Rua de Coimbra, n.º 225, 3.º andar, Zona G, Taipa
Office hours: Monday to Friday: 09:00 – 18:00 (No lunch break) - Public Services Centres under the Municipal Affairs Bureau [Detailed address]
Service Introduction
Service Target and Eligibility Criteria
Account owners who are not included in the list of fund allocation may file an objection statement to the Social Security Fund.If an account owner was outside the Macao SAR in a relevant calendar year due to the following reasons, the period that he or she stayed outside the Macao SAR can also be counted as the time he or she stayed in Macao. The account owner is required to provide sufficient evidence of his/her own:
Application Result
After the account owner has submitted the objection statement and analyzed and processed by the Social Security Fund, he/she will be included in the list of fund allocation if he/she satisfies the requirement for fund allocation.
Ways of Enquiries
Implementation Department and Unit: Social Security Fund, Division of General Affairs of Provident Fund System
Service Location: Detailed address
By phone: （853）2853 2850
By calling our interactive voice response hotline: （853）2823 0230（24-hour）
By fax: （853）2853 2840（24-hour）
By email: at@fss.gov.mo
By visiting our website: http://www.fss.gov.mo
For account owner under age 65 but habitually resided in mainland China on health grounds, particularly for the need for non-hospital nursing, palliative therapy, rehabilitative services or family care
How to go through the formalities
Time Limit for Filing an Objection Statment
Prescription for claiming entitlement to allocation of funds for 2024 is 3 years, i.e. the right will expire on 31 December 2027, which will become invalid after this date.
Formalities and Required Documents
Account owners may submit the following documents in person or through a representative. The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website.
* If the account owner is incapacitated, please read the Formalities of Raising an Objection on Behalf of an Incapacitated Account Owner.
* If the account owner dies, please refer to the procedures for filing an objection statement on the account owner’s behalf by a relative or the heir.
Service Locations and Office Hours
The account owner can submit the objection statement either in person or through a representative
Fees
Free of charge
Time Required to Process
Depending on the circumstances of the case
Remarks/Points to Note
To file an objection statement about the 2024 fund allocation list, supporting documents for the year 2023 must be submitted.
Check the progress of application and receive the service result
Check the progress of application: Can visit a service point or the website of the Social Security Fund, or call (853) 2853 2850 for enquiries.
The way(s) to receive the service result: By mail
Documents to present or submit when you receive the service result: None