澳門社會保障基金 Fundo de Segurança Social de Macau

1. What should an old-age/disability pension beneficiary do if he/she is unable to provide the proof of life in person because he/she is residing outside Macao?

If the beneficiary is unable to provide the proof of life in person, he or she may log in to "Macao One Account" mobile app to provide the proof of life by means of facial recognition. If the beneficiary's spouse/parent/child has already opened a "Macao One Account", he or she may also log in to his or her account to assist the beneficiary to provide the proof of life; or
The beneficiary may ask someone to submit the proof of life documents for him or her. For the types and contents of acceptable proof of life documents, please refer to the thematic webpage "Proof of Life" on the Social Security Fund’s website; or
If the beneficiary does not have a representative in Macao, he or she may submit the original proof of life documents to Social Security Fund (Address: Macao P.O. Box 3094) “by mail". For the types and contents of acceptable proof of life documents, please refer to the thematic webpage "Proof of Life" on the Social Security Fund’s website; or
If the beneficiary is currently residing in Guangdong Province, he or she may also bring a valid Macao SAR Resident ID Card to a social insurance agency of any level in Guangdong Province to go through the formalities of verifying the proof of life for people from Guangdong and Macao. After completing the formalities, the local handling agency will send the proof of life data back to Macao Social Security Fund.

2. If a beneficiary is unable to provide the proof of life in January, will this affect his/her pension payment? How can the beneficiary provide the proof of life later?

If the proof of life is not provided by the end of March of that year, the pension payment will be suspended from April. After submitting the proof of life later, the pension payment to which the beneficiary is entitled can then be resumed. It is recommended that the beneficiary try to use “Macao One Account” mobile application or self-service machine to provide the proof of life.

3. How can a beneficiary provide the proof of life through the mobile application? Can a beneficiary provide, from outside Macao, the proof of life?

To provide the proof of life, a beneficiary, whether in or outside Macao, only needs to log in to the mobile application using "Macao One Account" and select the “Proof of Life” service. For details of the formalities, please refer to"Macao One Account " mobile application.

4. If a senior citizen has not yet opened “Macao One Account” individual account or he/she has forgotten the username/password of “Macao One Account”, how can he/she provide the proof of life using the mobile application?

If a beneficiary has not yet opened "Macao One Account", he/she can open it immediately by completing the online procedures.
If a beneficiary’s spouse or immediate family member (parents/children) has already opened "Macao One Account", he/she can use his/her account to assist the beneficiary to provide the proof of life. The account holder only needs to log in to the mobile application and from the Ways to Provide the Proof of Life, select “Provide with the assistance of the beneficiary’s spouse/father/mother/son/daughter” option, and enter the ID card information of the beneficiary who needs to provide the proof of life, in order to assist the beneficiary to provide the proof of life through facial recognition.
Regarding the formalities for opening “Macao One Account” /forgot username/forgot password, please refer to https://www.gov.mo/pt/servicos/ps-1047/ps-1047a/.

5. What should I do if I am unable to provide the proof of life successfully on a self-service machine with my fingerprint?

If a beneficiary uses the self-service machine to provide the proof of life, and he/she has tried the fingerprints of both left and right hands but is still unsuccessful, the screen will automatically switch to the facial recognition system. The beneficiary can then follow the instructions on the screen to provide the proof of life by facial recognition. If the beneficiary is unable to do it successfully, he/she may seek assistance from the staff there, or go to a service point of the Social Security Fund to provide the proof of life in person if he/she is still unable to provide it in the end.

6. How can a beneficiary check and confirm whether he/she has properly completed the formalities for providing the proof of life? Is there a receipt or reply slip?

A beneficiary who uses the self-service machine to provide the proof of life can get a receipt from the machine, showing the information and results of the process.
If you provide the proof of life using "Macao One Account" mobile application, you can use a screenshot to keep the submission record after submitting the proof of life, or choose to immediately receive an SMS that the proof of life has been provided. Besides, the beneficiary him/herself and his/her family members (spouse, parents, and children) can also log in to “Macao One Account” mobile application later, and use the “Enquiry” function to check at any time the status of the beneficiary’s provision of the proof of life.
If you provide the proof of life by means of submitting documents, you can check the result by logging in to the Social Security Fund’s web page using "Macao One Account", on or after the last working day of the month following the submission of all required documents.

7. If a beneficiary dies in January, will he/she be paid the old-age or disability pension?

According to the law, a beneficiary is entitled to receive the old-age/disability pension until the month of his or her death. Therefore, a beneficiary who dies in January can still receive the old-age/disability pension of January and the additional payment. Since the old-age/disability pension is paid on a quarterly basis, the payments for January to March will have been paid in mid-January. If the beneficiary dies in January, his or her family member should immediately notify the Social Security Fund with the beneficiary's death certificate and return the inappropriate benefits that are overpaid (the payments for February and March).

8. What should a beneficiary do if he/she wants to receive SMS notification of “Reminder for Providing the Proof of Life” in the future?

The beneficiary may log in to the Social Security Fund's electronic service platform (https://www.fss.gov.mo/en/eservice) using "Macao One Account", or fill in the "Change of Personal Particulars Form" to register the phone number for receiving the mobile text message (SMS).

Frequently asked questions