Cross-Border Self-Service

To enhance access to Macao’s public services for residents, the Macao SAR Government has deployed multifunctional self-service kiosks in the Guangdong-Macao In-Depth Cooperation Zone in Hengqin, as well as in four cities within the Guangdong-Hong Kong-Macao Greater Bay Area—Guangzhou, Zhuhai, Zhongshan, and Jiangmen. These kiosks allow Macao residents to conveniently access a wide range of Macao’s public services without the need to travel back to Macao, thereby facilitating easy access, cross-border services, and self-service processing of government affairs.

The multifunctional self-service kiosks offer dozens of services from various Macao government departments, including identity verification, social welfare, tax enquiries, municipal services, voter registration, transportation, and immigration-related services. Among them, the social security services available through the kiosks include the following:

  • Enquiry about the Social Security System Contributions

  • Enquiry about the Social Security System Benefit Records

  • Proof of Life for the Social Security Fund, Social Welfare Bureau, and Pension Fund

  • Payment of  Contributions to the Arbitrary System

  • Start or Suspend the Payment of Contributions to the Arbitrary System

  • Application for a Beneficiary Contribution Certificate

  • Enquiry about the Balance of the Non-Mandatory Central Provident Fund Government-Managed Sub-Account

  • Enquiry about the Allocation List of the Non-Mandatory Central Provident Fund

  • Application for Withdrawal and Registration for Automatic Withdrawal from the Government-Managed Sub-Account under the Non-Mandatory Central Provident Fund

  • Application for Transfer of Funds out of the Non-Mandatory Central Provident Fund Government-Managed Sub-Account

     

Cross-Border Self-Service Locations:

  1. A service point at the Citizen Service Centre located within the Guangdong-Macao In-Depth Cooperation Zone in Hengqin (Open 24 hours): 
    Government Service Centre,Guangdong-Macao In-Depth Cooperation Zone, Building 2, No. 868, Hong Kong-Macao Avenue,Hengqin（橫琴港澳大道868號2號樓橫琴粵澳深度合作區政務服務中心）
     

  2. Macau New Neighbourhood Service Point in the Guangdong-Macao In-Depth Cooperation Zone in Hengqin (Open 24 hours):  
    Shop 2-6, No. 370-378 Xiangshun Road, Guangdong-Macao In-Depth Cooperation Zone,Hengqin（橫琴粵澳深度合作區祥順路370-378號2-6號舖）
     

  3. Guangzhou Service Point (Open 24 hours): 
    2nd Floor, Guangzhou Government Service Centre, No.61 Huali Road, Zhujiang New Town, Guangzhou（廣州市珠江新城華利路61號廣州市政務服務中心2樓）
     

  4. Zhuhai Service Point: 
    Comprehensive Service Hall, 3rd Floor, West Block, Citizen Service Centre, Building 1, No. 3333 North Yingbin Road, Xiangzhou District, Zhuhai（珠海市香洲區迎賓北路3333號市民服務中心1號樓西樓3樓綜合服務廳）
     

  5. Zhongshan Service Point (Open 24 hours): 
    Integrated Self-Service Area, 1st Floor, Zhongshan Government Service Centre, No. 22 Bo'ai Road, East District, Zhongshan（中山市東區博愛路22號中山市政務服務中心一樓綜合自助服務區）
     

  6. Jiangmen Service Point: 
    4th Floor, Jiangmen Municipal People's Government Administrative Service Centre, No. 88 Dixi Road, Pengjiang District, Jiangmen（江門市蓬江區堤西路88號江門市人民政府行政服務中心4樓）

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