How to go through the formalities

Formalities and Required Documents

1. The account owner may apply by logging in to the  “Macao One Account” mobile app / online platform /  or the “Online Services” of the Social Security Fund’s website. The service name for the Macao One Account is “Non-Mandatory Central Provident Fund’s Account Overview/Check Your Name in the List/Fund Transfer—Transfer of Funds from Government-Managed Sub-Account to Fund Management Entity”;
2. Apply through self-service machines;
3. If necessary, you may also bring the following documents to the Social Security Fund to complete the formalities in person or through a representative. The form can be obtained at all service points of the Social Security Fund or downloaded from the Social Security Fund’s website.
   (1) Application for Transferring Funds out of the Government-Managed Sub-Account (Form TO); (Form for download CH / PT) (Sample of form completion EN)
   (2) A photocopy of the applicant’s Macao SAR Resident ID Card.

Service Points and Office Hours

1. Social Security Fund, St. Lazarus Parish Field Office
   Address: Rua Eduardo Marques, n.ᵒˢ 2 a 6, Macau
   Office Hours:
   Monday to Thursday: 09:00-13:00, 14:30-17:45
   Friday: 09:00-13:00, 14:30-17:30
2. Macao Government Services Centre (Social Security Affairs)
   Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
   Office Hours: Monday to Friday: 09:00-18:00 (No lunch break)
3. Macao Government Services Centre in Islands (Social Security Affairs)
   Address: Rua de Coimbra, n.º 225, 3.º andar, Zona G ,Taipa
   Office Hours: Monday to Friday: 09:00-18:00 (No lunch break)
4. Public Services Centres under the Municipal Affairs Bureau
   • Central District Public Services Centre (Complexo da Rotunda de Carlos da Maia)
     Address: Rotunda de Carlos da Maia, n.ᵒˢ 5 e 7, Complexo da Rotunda de Carlos da Maia, 3.º andar, , Macau
     Office Hours: Monday to Friday: 09:00-18:00 (No lunch break)
   • Islands District Public Services Centre (Seac Pai Van Station)
     Address: Avenida de Vale das Borboletas, Complexo Comunitário de Seac Pai Van, 6.º andar, , Coloane
     Office Hours: Monday to Friday: 09:00-13:00, 14:30-17:00
5. Self-Service Machines (including those in Macao and the Cooperation Zone in Hengqin) 
   For the set-up locations and opening hours, please refer to the “Government 24-Hour Self-Service Centre” on the Identification Services Bureau’s website: https://www.dsi.gov.mo/eservice/pt/muti-kiosk-service.jsp

Fees

Free of charge

Time Required to Process

Depending on the circumstances of the case

Remarks/Points to Note

1. All the funds recorded in the government-managed sub-account must be transferred out.
2. The balance in the government-managed sub-account can only be transferred out to a contribution sub-account or preserved sub-account, and only once per year.
3. As the market price fluctuates, the price at which the fund management entity purchases the fund unit may differ from the price at which the applicant files the application.
4. If the applicant chooses to transfer the funds out to a joint provident fund scheme, the funds of the contribution scheme can be transferred again only after the employer notifies that the labour relationship has terminated.
5. If the applicant chooses to transfer the funds out to an individual provident fund scheme, the funds of the contribution scheme can be transferred again only after the applicant notifies the fund management entity to terminate the individual scheme.
6. To update the address or telephone number, please complete the “Change of Personal Particulars Form”.

Check Progress and Receive Service Results

Check application progress:

1. If you use the “Macao One Account”, you can check the progress in “My e-Affairs”
2. Log in to the “Online Services” page on the Social Security Fund’s website to check the progress
3. Telephone：（853）2853 2850
4. Visit a service point of the Social Security Fund in person

Methods of receiving service results:

1. If you use the “Macao One Account”, you will receive a reminder message from the “Macao One Account”.
2. If you apply using a method other than the “Macao One Account”, you can choose to receive an official letter or a mobile text message.
3. If your application is not approved, an official notification letter will also be sent to you by post.