Contributions of the Obligatory System

Service Introduction

Obligatory system contributions apply to the following persons:

  1. According to the general regime of labour relations, any Macao SAR resident who works under the authority and direction of an employer on a contract basis and in return for remuneration, also includes any Macao SAR resident hired to work at an overseas branch or agency of an enterprise registered in the Macao SAR;
  2. Public administration staff in any form of appointment, but does not include in-service public administration staff already enrolled under the Retirement and Survivor’s Pensions Scheme.

Service Targets and Eligibility to Apply

  1. Registration of Employer
    Employers who have established a labour relationship with employees for the first time and have never registered with the Social Security Fund.
  2. Beneficiary Enrollment under the Obligatory System
    The employee hired by an employer establishes a labour relationship with others for the first time.
  3. Payment of Contributions for Local Long-Term Employees
    Employers who hire local employees to work for them on a long-term basis.
  4. Payment of Contributions for Local Casual Workers
    Employers who hire local employees to work for them under a fixed-term labour contract.
  5. Rectification of Default Contributions to the Obligatory System
    Employers who pay contributions late, after 60 days from the expiration of the statutory contribution period.
  6. Change of Employer Registration Information
    Employers already registered with the Social Security Fund.
  7. Complaint against the Employer for Failing to Pay Contributions
    Employees may file a complaint if they find that their employer has failed to enroll them and pay contributions for them to the Social Security Fund.
  8. Electronic Filing Service – Activate the Service
    Employers who have completed valid employer registration with the Social Security Fund.
  9. Electronic Filing Service – Suspend the Service
    Employers who have been approved to use the Electronic Filing Service.
  10. Electronic Filing Service – Add and Cancel a Master Account Holder
    Employers who have been approved to use the Electronic Filing Service.
  11. Electronic Filing Service – Report the Employment Information of Local Long-Term Employees
    Employers who have been approved to use the Electronic Filing Service and have hired local employees to work for them on a long-term basis.
  12. Electronic Filing Service – Report the Employment Information of Local Casual Workers
    Employers who have been approved to use the Electronic Filing Service and have hired local employees to work for them under a fixed-term labour contract.
  13. Electronic Filing Service – Pay Contributions to the Obligatory System (Long-Term Employees)
    Employers who have been approved to use the Electronic Filing Service and have hired local employees to work for them on a long-term basis.
  14. Electronic Filing Service – Pay Contributions to the Obligatory System (Casual Workers)
    Employers who have been approved to use the Electronic Filing Service and have hired local employees to work for them under a fixed-term labour contract.

Enquiry Channels

Implementation department and unit: Social Security Fund, Division of Contributions

Service location: Detailed address

Enquiry phone number: (853) 2853 2850

24-hour interactive voice response hotline: (853) 2823 8238

Fax: (853) 2853 2840

Email: at@fss.gov.mo

Website: http://www.fss.gov.mo

Online enquiry about the beneficiary number: https://www.fss.gov.mo/en/eservice/s1s

Check the contributions to the Social Security System from the Social Security Fund’s website by logging in to the “Macao One Account”: https://eservice2.fss.gov.mo/Web

Services and set-up location of self-service machines: Set-up location of self-service machines

Electronic Filing Service – Add and Cancel a Master Account Holder

How to go through the formalities

Formalities and Required Documents

Log in with the entity account of “Macao One Account”:

  1. To add and cancel a master account holder:
    After entering the Electronic Filing System with the Staff Login Number (Administrator), a master account can be added and cancelled using the account management function.

Log in with the individual account of “Macao One Account”:
The employer/legal representative can submit the following documents, either in person or through a representative, to a service point of the Social Security Fund:

  1. To add a master account holder:
    – The form “Electronic Filing Service (Contributions of the Obligatory System) To Add and Cancel a Master Account (Form FSS/DC-94) (Sample of form completion); (The form must be signed and stamped by the employer and the new master account holder, and employers of domestic workers are not required to stamp) (The form can be obtained at a service point of the FSS or can be downloaded from the FSS’s website)
    – A photocopy of the front and back of the new master account holder’s ID card/a photocopy of his/her passport*.
    (*The submitted information must be consistent with the information for applying for the individual account of “Macao One Account”)
  2. To cancel a master account holder:
    – The form “Electronic Filing Service (Contributions of the Obligatory System) To Add and Cancel a Master Account (Form FSS/DC-94) (Sample of form completion); (The form must be signed and stamped by the employer, and employers of domestic workers are not required to stamp) (The form can be obtained at a service point of the FSS or can be downloaded from the FSS’s website)

Service Locations and Office Hours

  1. Social Security Fund, St. Lazarus Parish Field Office
    Address: Rua Eduardo Marques, n.os 2-6, Macau
    Office hours:
    Monday to Thursday: 09:00 – 13:00 , 14:30 – 17:45
    Friday: 09:00 – 13:00 , 14:30 – 17:30
  2. Macao Government Services Centre (Social Security Affairs)
    Address: Rua Nova da Areia Preta, n.º 52, 1.º andar, Área P, Macau
    Office hours:
    Monday to Friday: 09:00 – 18:00 (No lunch break)
  3. Macao Government Services Centre in Islands (Social Security Affairs)
    Address: Rua de Coimbra, n.º 225, 3.º andar, Zona G ,Taipa
    Office hours:
    Monday to Friday: 09:00 – 18:00 (No lunch break)

Time Required to Process

This will be completed within 10 working days from the next day after submitting all required documents. (Performance Pledge)

Remarks/Points to Note

  1. Users log in to the Electronic Filing System with “Macao One Account”.
  2. The master account is the employer him/herself, the employer’s legal representative, or the authorised person (a separate power of attorney must be filled out).
  3. All the information and documents submitted by the master account in the Electronic Filing System are equivalent to being submitted in paper form and have the same legal effect.
  4. The maximum number of master account holders is five.
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