澳門特別行政區政府
Governo da Regiao Administrativa Especial de Macau

Application for a Certificate of Benefit Payments

Service Introduction

Service Targets and Eligibility to Apply

Beneficiaries who have received benefit payments of the Social Security System.

Enquiry Channels

Implementation department and unit: Social Security Fund, Division of Benefits

Service location: Detailed address

Enquiry phone number: 2853 2850

24-hour interactive voice response hotline: 2823 8238

Fax: 2853 2840

Email: at@fss.gov.mo

Website: http://www.fss.gov.mo

Online enquiry about the beneficiary's benefit record: https://www.fss.gov.mo/en/eservice

Check the beneficiary’s benefit record by logging in the “Macao One Account” : https://eservice2.fss.gov.mo/web

Set-Up Locations of Self-Service Machines

Application for a Certificate of Benefit Payments

Formalities and Required Documents

The applicant can apply, either in person or through a representative:

  1. Fill out the Application for a Certificate of Benefit Payments ; (The form is available at all service points of the Social Security Fund or can be downloaded from the Social Security Fund’s website).
  2. Present the applicant’s Macao SAR Resident ID Card;
  3. If the applicant authorises somebody else to submit the application for him or her, the person submitting the application must present his or her identification document and a photocopy of the applicant’s Macao SAR Resident ID Card.

Service Location(s) and Office Hours

Apply in person

1.Social Security Fund, St. Lazarus Parish Field Office

Address: Rua Eduardo Marques no. 2-6, Macau

Office hours:

Monday to Thursday:  09:00 – 13:00, 14:30 – 17:45
Friday: 09:00 – 13:00, 14:30 – 17:30

2. Macao Government Services Centre (Social Security Affairs)

Address: Rua Nova da Areia Preta, No. 52, 1.º andar, Área P, Macau

Office hours:

Monday to Friday: 09:00 to 18:00 p.m. (No lunch break)

3.Macao Government Services Centre in Islands (Social Security Affairs)

Address: Rua de Coimbra, No. 225, 3.° andar, Zona G, Taipa

Office hours:

Monday to Friday: 09:00 to 18:00 (No lunch break)

Fees

The stamp duty is paid at the time of collecting the certificate. (The stamp duty for the first page of certificate is 15 patacas, and each continuation page is 5 patacas.)

Payment methods:
– BOC Pay
– MACAU Pass Card / MPay
– Tai Fung Pay
– Credit Card / Debit Card (UnionPay / VISA / MasterCard / American Express Card issued by Banco Nacional Ultramarino)
– UnionPay QuickPass / UnionPay App
– Cheque / Cashier’s Order (payable to “Fundo de Segurança Social”)
– Cash
– Stamp duty

Time Required to Process

The approval process of the application will be completed within three working days after the submission of application together with the required documents (exclusive of the day of submission).

Remarks/Points to Note

The certificate of benefit payments will be retained for six months, counting from the first day available for collection.  The application will be cancelled if no one comes to collect the certificate within the time limit.

Collect the service result

The way(s) to collect the service result: The applicant can collect the certificate of benefit payments, either in person or through a representative, at the location selected on the application form.

Documents to present or submit when when collecting the service result:

  1.  Present the applicant’s Macao SAR Resident ID Card;
  2. The receipt issued at the time of application;
  3. If the applicant authorises somebody else to collect the certificate for him or her, the representative must present his or her identification document and a photocopy of the applicant’s Macao SAR Resident ID Card.  The back of the receipt must have the applicant’s signature that matches the signature on his or her ID Card.